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Terms & Conditions
1.1 In these terms and conditions:
“We”, “our”, “us” means XS Distribution Ltd;
“You”, “your” means the Customer purchasing from XS Distribution Ltd;
“RTB” means Return Merchandise Authorisation;
“Date of Delivery” means the date on which the goods in questions were delivered to the customer; verifiable by courier;
“Goods” means the goods to be supplied by XS Distribution Ltd to the Customer;
“Party” means XS Distribution Ltd or the Customer purchasing from XS Distribution Ltd (as appropriate) and “Parties” shall mean both of them;
“VAT” means value added tax;
“Working Day” means a day other than Saturday or Sunday.
1.2 In these terms and conditions, unless the context otherwise requires:
1.2.1 the word ‘including’ shall be understood as meaning ‘including without limitation’.
1.2.2 the headings to the clauses of these terms and conditions are for information only and do not affect the interpretation of this document.
2. Stock & Pricing
2.1 Our stock list or email content provides an indication to you of the items on which you may place an order, however no order from you shall be binding upon us unless it is confirmed by us.
2.2 We will not be held responsible for typographical errors on any invoices, company forms, written correspondence or on our website however we make every effort to ensure all information is correct.
3.1 Upon agreement of an order by both Parties, we will issue an invoice for the full amount due before shipment unless otherwise stated.
3.2 All payments must be made in GBP (Pounds Sterling) unless otherwise stated. The amount payable may be displayed in other currencies.
3.3 All Goods remain the property of XS Distribution Ltd until the invoice is paid in full.
4.1 The Customer shall have the right to cancel the order for the Goods, or any part of the Goods, which have not yet been dispatched by us. The cancellation shall be made in writing.
5.1 Any damage or shortages must be reported to us within 48 hours of receiving delivery. Failure to do so within this time scale may result in any claim being rejected.
5.2 We will provide an estimated time of delivery and tracking details upon request;
5.2.1 We are not responsible for the transportation of goods and therefore will not provide any compensation for late deliveries.
6.1 We provide a 30 Day RTB warranty across all Goods, unless otherwise stated, valid from the initial date of delivery. This warranty extends only to the original purchaser.
6.2 During the warranty period, we will repair or replace any defective parts to restore the product to its full working capacity. Should the repair or replacement fail to restore full functionality; it is at our discretion that a credit note be raised for the full or partial amount.
6.3 Shipping/delivery costs are not covered under warranty. The Customer is responsible covering the cost returning the Goods if warranty claim is made after 5 working days; we will arrange courier collection if claim is made within this timescale.
6.4 Goods with battery issues will not be accepted as returns if the battery holds for 30 minutes or more.
6.5 Returns will be rejected;
6.5.1 if the Goods are not returned in the same condition as which they were sold
6.5.2 if the Goods are not packaged safely or if the method of packaging could have resulted in damage to the Goods.
6.5.3 if the Customer does not fully complete our RMA form and include a physical copy with the returned Goods.
6.6 We have the option to void any warranty if there are any indications of misuse and/or abuse or if anyone other than our technicians attempt to service the product. This includes any tampering or alteration of the product without our prior consent.
6.7 We will not warrant any problems arising from an act of God (lightning, flooding etc.), electrical spikes or surges, or problems arising out of hardware, software or additional devices added to complement any system/component purchased from us.
6.8 We are not responsible for loss of data or time, even with hardware failure.
6.9 We are not liable for any loss, cost, expense, inconvenience or damage exceeding the original purchase price.
6.10 We make no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description.
7.1 All amounts stated are exclusive of VAT which shall be charged at the prevailing rate.
7.2 Those Goods that are sold under separate VAT schemes will be stated accordingly and reflected upon invoice.